To maintain the advantage given to you by SAP Business One we offer a complete
support solution. Our SAP certified staff will provide support through a
variety of mediums including web, telephone, e-mail, remote access, and where
required site visit.
The responsibility of providing a first class support service is something
that we take very seriously. Each request is tracked through a number of stages
which include 3 escallation points. All support staff have a genuine
understanding of the 'real world' issues that users can face. A fully
documented service level and procedure is available on request.
It is important to understand that Business One is a quality ERP solution from the worlds largest business software provider,
SAP, and has very few software bugs compared with competing product. This means that
support is efficient and, in the main, for requests that add value to your
business and processes.
